As an organization driven by social justice values, we value financial transparency with our clients. While these billing policies are detailed in your intake paperwork, they are also here for you to review:

General Policies 

Initial intakes are 85 minutes and billed at $270/90 minute session. All followup sessions are billed at $180/50-55 minutes. 

We require all clients to keep a working debit or credit on file. This information is kept in your secure, HIPAA-compliant client portal, Theranest. If the card on file declines for whatever reason, clients will receive a notification from our support staff to update their payment information. If payment information is not updated by the end of the next session, all future sessions are canceled until the card information is needed. 

Each session includes 15 minutes of communication with other members of your healthcare team at no extra charge. Email correspondence between you and your provider is limited to 10 minutes per 50-55 minutes session. This includes discussing scheduling as well clinically related material. If additional support is needed after 10 minutes of email, we ask that you schedule a session. 

We do not allow for client balances after 30 days. If a balance occurs after 30 days, we will cancel all future appointments until payment or an arrangement has been made. 

Our no-show policy requires that we charge the full session fee if a client does not show up to their appointment. This applies to intakes and follow-up sessions. 

We require a 24 hour cancellation notice via email. If you cancel within the 24 hours of their scheduled appointment, you will be charged the full session fee. 

Statements are sent on the first Friday of each month to the email on file. To view your invoices and payment history, please sign into your client portal. Sunrise Nutrition does not send paper statements or invoices, in accordance with our values of minimizing our environmental footprint. 

You are welcome to request health records. For them to be sent to you virtually, they are complimentary and free of charge. For paper copies, there will be a $30 clerical fee, as well as additional charges of $1.50/page up to 30 pages and $1.00/page after that. 

Clients may experience annual rate increases and Sunrise Nutrition will notify you at least 60 days in advance via email.

Should Sunrise Nutrition be called to engage in legal matters on your behalf, you are responsible for paying all reasonable attorney’s fees and other related costs incurred by Sunrise Nutrition. 

When clients sign our billing policy, clients also understand they are giving permission for Sunrise Nutrition to discuss billing matters over email, phone and via their client portal. 

Please see below for policies specific to in-network and out-of-network services. 

Out-Of-Network Nutrition or Mental Health Services 

Full session fees are collected at the time of service and charged to the card on file. 

If requested, Sunrise Nutrition will provide you with a receipt (“superbill") once per month. You may submit the superbill to your insurance provider for reimbursement. Reimbursement is not guaranteed and depends on your insurance coverage. Please contact a representative from your insurance company for details about your out-of-network benefits. 

In-Network Nutrition or Mental Health Services 

Clients are required to have up-to-date insurance information on file. If insurance has expired or terminated, new insurance information must be provided before the next appointment. If it is not provided, it is assumed that the client is moving to out-of-pocket services and the full session, out-of-pocket fee will be collected. 

For Nutrition services, Sunrise Nutrition is contracted with the following insurance companies: Premera, Lifewise, Regence, BCBS (in partnership with Premera and Regence,) First Choice, and Kaiser PPO. 

For mental health services, Sunrise Nutrition is contracted with Premera and Lifewise. 

We must emphasize that as your nutrition and/or mental health provider, our relationship is with you, our client, not with your insurance company. While as a courtesy to you, we will submit claims on your behalf, it is ultimately your responsibility to manage your nutrition and mental health counseling benefits. If you disagree with the way a claim has been processed, we ask you to call your insurance provider. 

Sunrise Nutrition will provide a billing quote with the following disclaimer: While we try to provide an accurate estimate of your benefits, this is a quote. We will not know your exact benefits until your claims have been processed. We encourage you to call your insurance provider to inquire about your plan. 

Co-pays, co-insurances and deductibles (“cost-shares”) will be automatically collected within 24hrs of your appointment. They will be charged to the card on file. If your insurance company has not made payment within 60 days, we will ask that you contact your insurance company to make sure payment is expected. 

If payment is not received or your claim is denied, you will be responsible for paying the full amount at that time. 

Any balances remaining after your insurance provider processes claims will be collected between the 1st and 5th and 16th and 20th of each month. They will be charged to the card on file. 

Any outstanding invoices after 90 days will incur a 30% unpaid invoice fee and be sent to collections.

To view your invoices and payment history at any time, sign into your Theranest Client Portal.

For billing inquiries, please message our Billing Department.